FAQ
Quick answers to the questions we hear most. Can't find what you need? Contact us — we're happy to help.
When will my order arrive?
Most orders arrive in 2–5 business days from the day you order. You'll get tracking by email as soon as it ships.
Is shipping free?
Yes, standard shipping is free on every order to the contiguous U.S.
Where do you ship?
We ship to all 50 U.S. states. Orders to the contiguous U.S. arrive in 2–5 business days; Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take a few extra days.
How do I track my order?
Use the tracking link in your shipping email, or enter your tracking number on our Track Order page.
Why did my items arrive in separate packages?
Some items ship from different warehouses to get them to you faster. You'll receive tracking for each package.
Can I return it?
Yes. You have 14 days from delivery to return unused items in their original packaging. See Returns & Refunds.
Can I change or cancel my order?
Email us within 12 hours of ordering and we'll do our best. Once an order has shipped it can't be changed, but you can return it within 14 days of delivery.
What if my item arrives damaged?
Contact us within 7 days of delivery with a photo and we'll send a replacement or a full refund.
Is checkout secure?
Yes. Checkout is powered by Shopify with encrypted card payments, and we never see or store your full card number.
What payment methods do you accept?
We accept all major credit and debit cards: Visa, Mastercard, American Express and Discover.