Returns & Refunds

14-day easy returns

Not happy with your purchase? You can return it within 14 days of delivery for a refund.

Eligibility

Items must be unused, in the condition you received them, and in their original packaging.
You'll need your order number or proof of purchase.
Gift cards and final-sale items can't be returned unless they arrived damaged or defective.

How to start a return

Email support@trendorahub.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong item

If something arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a free replacement or a full refund, and in most cases you won't need to send the item back.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to the card you paid with within 5–10 business days. Return shipping costs are the customer's responsibility unless the item was damaged, defective or incorrect.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Cancellations

Need to cancel? Email us within 12 hours of placing your order. Once an order has shipped it can't be canceled, but you can return it after it arrives.